In March 2015, Krones unveiled to its clients in South America its new Training and Customer Center at the company’s LCS Center in São Paulo/Brazil. This year, the customer and training center is celebrating one year in operation.
“Krones has numerous clients from the food and beverage industries all over Latin America. So the decision to set up a training and customer center there was only logical,” emphasizes Jens Hoyer, who heads the LCS Center in Brazil. “In the new premises, we are able to simulate process sequences, and hold training events plus product presentations matched to our clients’ own machines and lines. The feedback from our clients regarding the training center is extremely enthusiastic.”
Whereas previously only a few courses could be held in São Paulo, the new center now regularly hosts courses for electricians and training events on many different Krones machines, like fillers, inspectors and labellers.
The center’s heart: a complete bottling line
On an area of almost 2,000 m², Krones’ Training Center in São Paulo offers everything required for optimum training of both the clients’ staff and Krones’ own employees: the heart of the facility is a complete line for glass bottles, which includes a modularized Prontomodul labeller and a Linatronic empty-bottle inspector. Besides conference rooms and lounges, the center also provides some smaller training rooms, for courses in subjects like automation, for example, and on blow-molding stations and filling simulators, which constitute extremely important training instruments. With the aid of simulators, the instructors can teach the participants how to recognize problems at an early stage, and thus avoid possible downtimes in operation, by assuring a trouble-free production run.
But it’s not only Krones’ clients who benefit from the training options on offer, it’s also the service technicians and staff of Krones’ subsidiaries in South America. Firstly, they have an opportunity to upgrade their skills and capabilities, and secondly, they can also prepare themselves to handle the specific lines and machines up and running in this region.