How global events are reimagining servicing in 2023

2023 is shaping up to be another year of global challenges — from extreme weather to geopolitical events — leading to an ongoing energy emergency, supply chain disruptions and cost of business inflation. Stuart Thompson, president of ABB’s electrification service division, examines the operational challenges facing Asia-Pacific’s food and beverage sector, which it is estimated consumes 30% of global energy and accounts for 20% of greenhouse gas emissions

Despite difficult conditions, tech innovations like cloud-based asset management, localised engineer networks and circular management of electrical equipment offer exciting opportunities in the market. As we enter the mid-point of 2023, what are the three energy trends that we have seen emerging this year?

AI, AR and cloud computing

Remote and predictive maintenance, almost unheard of before the pandemic, is gathering further momentum in 2023 and is set to become widespread best practice. This is thanks to advances in self-service and remote assistance augmented reality (AR) technology. Living proof of this is the growing demand for ABB’s AR self-support trouble shooting app CLOSER, and remote assistance technology RAISE.

We are also seeing a shift from reactive to “predictive maintenance”. Using cloud solutions and data analytics, customers can monitor and evaluate the condition and reliability of their assets in real-time to mitigate risks and optimise the allocation of operational and investment budgets.

Domestic focus and energy security

By far the biggest concern for food and beverage, and other industrial organizations, this year is energy volatility in terms of costs and security. This is backed by a recent ABB Energy Insights survey of 2,300 large and small businesses worldwide, which revealed that 92% of business leaders are concerned about the threat rising energy costs pose to the profitability and competitiveness of their business.

In an effort to shore up the reliability and availability of energy powering their facilities, we are seeing localised production, workforce and skills emerging as a prominent focus in 2023.

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